Lyle Myers, MD
Wendell Miers, MD
Rebecca Tweardy, PA-C
Jacqui Baker, PA-C
Use Entrance 2 onto campus and make the first right. Continue forward at the split (bearing right takes you under the portico to Valet Parking), and continue toward the South Garage.
Take the lobby elevator to the 5th floor. Depending on the elevator you take, Kentucky Diabetes Endocrinology Center will be either straight ahead or slightly to the left in Suite 502.
Monday-Friday, 7:00 a.m.-6:00 p.m.
Use Entrance 2 onto campus and make the first right. Bear right at the split and go under the portico to Valet Parking.
PLEASE READ CAREFULLY TO AVOID ANY MISUNDERSTANDINGS
Upon arrival to our office, please give us any updated information on your insurance, address or other demographics. Please give us this information at check in. You will be asked for the information on your encounter to signify that the information we do have is correct. We will ask to scan your driver's license and insurance card to avoid any problems in filing your claim for you. Please come prepared. If you do not have your information, you will be considered a self pay patient or you may have to be rescheduled.
We participate with most insurance companies but cannot be responsible for knowing if your particular policy is covered. Please contact your insurance company to verify that we are participating with them and your plan. After 60 days, you are responsible for any bill or portion of a bill that is not paid by your insurance carrier. We do not make contractual adjustments if we are not a participating provider.
Some insurance carriers require a referral from a primary care physician. It is your responsibility to obtain that referral and bring it with you to your appointment. We cannot see you without the required referral and will have to reschedule your appointment. Failure to obtain a referral may result in denial of your claim in which case you will be responsible for payment in full.
Copays, deductibles, coinsurance and previous balances are due at the time of service. You may be asked to reschedule if you fail to pay any previous balance due. Please come prepared to make the necessary payments. We accept cash, checks, Discover, Visa, MasterCard and American Express. There is a $35.00 fee for each returned check. Additionally, there is a $10.00 fee for failure to make your copay at time of service. If you have any questions about what may be due, please contact the Business Office at 859-278-2232 option 3.
Self-pay patients are required to pay at least 50% of the charges on their first visit. We will break up the remaining balance from your first visit into a maximum of three (3) monthly payments. However, each follow-up visit must be paid in full at time of service.
If you have Medicare only, you are expected to pay your 20% coinsurance at time of service.
Diabetes Education is not always covered by insurance companies. If it is not, you are responsible for the charge. Education is a part of our program and we strongly recommend that you attend. Please call your insurance company to verify whether or not this is a covered benefit for you.
Any unpaid insurance balances over 60 days will be your responsibility. At this time, you will need to collect from your insurance carrier. We will be happy to help you appeal any claim or refer you to the Kentucky Department of Insurance. If payment is not received within 100 days of your date of service, your account will be turned over to a collection agency. You will then be responsible for your balance plus a collection fee equal to 35% of your balance due. When you receive a statement that is marked Final Notice, you have 10 days to pay your balance. If not paid, all future appointments will be cancelled.
Contact regarding your account may be via mail, telephone, wireless telephone, text or email. This may include the use of pre-recorded messages, artificial voice messages, automatic telephone dialing by devices or other computer assisted technology or by electronic mail, text messaging or by any other form of electronic communication from the practice or its agents including collections agencies.
The patient is ultimately responsible for any unpaid balances whether it is from a primary or secondary insurance. Secondary insurance will be only filed once.
If you must change or cancel your appointment, please notify us at least 24 hours in advance so that we may reassign your appointment slot. Repeated failure, anytime you miss two (2) consecutive appointments for new patients or three (3) appointments for established patients, within a one (1) year period will result in our not rescheduling you for any additional appointments.