Existing Patients

Existing Patient Information

Communications

The most secure, prompt and accurate form of communication with you is through our Patient Portal.  By using the portal, you will have access to all your medical records including your laboratory and/or ultrasound results.  You may also update any of your profile information, request an appointment, request a change in your appointment, communicate directly with your provider, request refills and pay your bills on- line.  You may gain access by letting the staff know at your appointment to send you the link or by requesting access through the Patient Portal section on this website.

Appointment Reminders

Our automated appointment reminder system will advise you of any you upcoming appointment. If you have provided us with an email address, you will get a reminder 1 week in advance. Additionally, you’ll receive reminders 2 days and then 2 hours in advance regardless of your preferred communication method. Our most effective communication is through text messaging and email. So, if possible, please give this information to the Front Office staff.

Check-In

As a part of our kiosk system, you are receiving QR codes.  You can now use those for quick and easy check in.  The code is unique to you, so you can use it every time! The Front Office staff will be happy to assist you with this process.  Please note that due to insurance company protocols, copays may show different in our system than on the screen.  If this occurs, the Front Office staff will advise you.

 

We also have a “Card-On-File” program.  This allows you to securely store your credit/debit/HSA payment information “on-file”.  Once your insurance company processes your claim, you’ll will receive an email notifying you of any remaining balance from your visit.  Unless you stop it, we will automatically deduct that balance from your card-on-file five business days later.  Our settings will automatically have you “opting-in”, so if you’re not interested, please let us know so we can be sure to set you to an opt-out mode.

Financial Policy

Depending on your contract with your insurance company, you may be required to make a co-payment or pay a deductible amount. Co-payments are due at the time of service. Failure to pay your co-payment at the time of service will result in an additional billing fee. We accept cash, checks and credit and debit cards.

 

Insurance payments paid directly to KYDEC will be applied to your account. You will receive a billing statement if there is a balance remaining. All charges are due and payable upon receipt.  To view our complete financial policy, click here.